Legal
Privacy policy
How we handle your personal data, under Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on data protection.
Last updated: August 2026
The short version
This website collects nothing: no accounts, no analytics, no cookies. The forms send nothing to any server: they compose a WhatsApp message that you send yourself. We only hold data about you if you message us or ring us, and it is whatever you choose to tell us. We do not sell it or pass it to anyone for marketing.
What the website collects
Nothing. The site is static: no user accounts, no analytics tools, no advertising pixels. The contact form and the calculator run entirely in your browser: they compose the text of a WhatsApp message and send it to no server of ours. The fonts are served from our own server, so opening a page makes no call to Google.
Who is responsible
The data controller is the company named in the legal notice, where its full identifying details are set out.
What data we handle
Contact details only, and only the ones you choose to give us: name, phone number, the address of the property and, if you provide it, an email address, plus whatever you tell us about the job and any photos you send. We do not ask for and do not need identity documents, bank details or any special-category data. If you go ahead, we will also need the tax details the law requires in order to issue an invoice.
- Your phone number and the name you introduce yourself with.
- The photos and details of what needs cleaning.
- The address of the property, when we need to come and see it or work on it.
- Billing details, if you ask for an invoice.
What we use them for
To reply to you, prepare the quote, agree a date, do the work and issue the invoice. Nothing else. We do not market to your data, we do not use it to profile you, and we will not send you commercial messages you did not ask for.
On what legal basis
Your request for a quote is the taking of pre-contractual steps at your own request, and performance of the contract if you go ahead (GDPR art. 6(1)(b)). Issuing and keeping invoices is a legal obligation of ours (GDPR art. 6(1)(c), together with Spanish commercial and tax law).
Our main channel is WhatsApp, which is a third party service. Pressing the button opens your own app with the message already written. Be aware that the message travels inside the link: the moment you press it, its contents, including any details you typed, reach WhatsApp Ireland Limited, part of Meta, even though you have not yet pressed send. From that point Meta handles that data under its own privacy policy and not ours. If you would rather not go through WhatsApp, call us instead. On our side we keep the conversation like any other work enquiry.
Server logs
Our hosting provider keeps standard technical access logs: IP address, browser and the page requested. That is part of serving any website at all, and it exists to keep the service running and to spot abuse. We do not read those logs to profile anyone or to sell anything.
How long we keep them
If you ask for a quote and do not go ahead, we delete the conversation and your details within twelve months at the latest. If you do go ahead, we keep the invoicing records for as long as Spanish commercial and tax law require, which runs to six years, and then we delete them. You can ask us to erase your data sooner and we will, except for what we are legally obliged to keep.
Transfers outside the European Union
We do not transfer your data outside the European Economic Area. WhatsApp does: when you message us on that channel, the message is handled on the infrastructure of WhatsApp Ireland Limited, part of Meta, which may process data outside the EEA under the safeguards in Chapter V of the GDPR and under its own privacy policy, not ours. If you would rather not use WhatsApp, you can call us instead.
How we protect them
Your data is not uploaded to any cloud service of ours: this website has no database, no application server and no copy of your messages. The conversation lives on the company phone, which is screen-locked, and in WhatsApp, which encrypts it end to end. Invoicing records sit with our accountants under a data-processing agreement. Access is limited to the people who need it to do the work or raise the invoice.
Minors
This service is for adults who own the property or are authorised to arrange work on it. We do not knowingly collect data from minors. If we find that we have received a minor's data, we will delete it.
Automated decisions
We do not make automated decisions and we do not profile you. The calculator on this site is an indicative estimate worked out in your own browser from the figures you enter: nothing reaches us and nothing is stored anywhere.
Your rights
You may ask us for access to your data, its rectification or erasure, restriction of processing, portability, and you may object to processing. Just ask on the same channel you contacted us on and we will answer within one month. You may also withdraw any consent you gave at any time, without affecting the lawfulness of processing before you did.
- Access: find out what data of yours we hold.
- Rectification: correct anything that is wrong.
- Erasure: ask us to delete it.
- Objection and restriction: ask us to stop using it or to freeze it.
- Portability: receive what you gave us in a readable format.
Just ask on WhatsApp or by phone. We may ask you to identify yourself before we discuss the contents of a conversation. We answer within one month at the latest.
Complaints
If you believe we have not handled your data properly, you may complain to the Spanish Data Protection Agency (www.aepd.es), the supervisory authority in Spain, without prejudice to any other administrative or judicial remedy.
Changes to this policy
If we ever add a form, a booking tool or analytics, we will update this page before switching it on. The date above shows the last revision.